No worries! Just give us a call (888-501-5602) or shoot us an email (firstname.lastname@example.org) and let us know. It's always helpful if you can include your order number, date, and email so we can more quickly find your order information.
We are here to help!
I'm missing a product from my order, what do I do?
What should I do if my order is damaged, incorrect, or unsatisfactory?
We are committed to ensuring that our product brings you pure happiness! If something is wrong, please reach out - we'll do our best to make it right!
Will gift certificates work online & in Shirley's physical stores?
Currently the gift certificates purchased online are only able to be used online. We're working hard to get our physical stores up-to-speed and able to accept them as well - hopefully in the fall of 2020!
Do gift certificates expire?
Great question! Our gift certificates never expire, and we do not have any fees associated with holding or using gift certificates!
Do gift certificates need to be used all at once?
Gift certificates can be used partially, with the remaining balance saved for later use! When you use your gift certificate partially, you'll receive an update showing you how much you have remaining!
STILL HAVE ANY QUESTIONS?